I liked it the way it is. The waiting area was most comforting, quiet and calm. The receptionist always acknowledged you immediately, which was nice.
Good listeners; I like the one on one atmosphere at Focus as opposed to bigger clinics I’ve been to
Great people all around at Focus PT. I feel like my problems are being heard and we are making progress
The time length of the appointment really indicates that the importance of the session which actually allows for time for explanation of what is going on and questions.
Clear explanation of what was causing my foot/ankle issues and friendly encouragement to keep up the exercises.
I loved that appointments were a full hour one on one with the therapist. That is extremely rare to come by these days but shows how much quality patient care is top priority.
People were friendly, competent and did what they promised to do!
Very patient-centered care–really understanding my situation, evaluating well, and even going the extra mile with emails, and sometimes consolation that required kleenex when I’d experienced a setback.
The individual attention & privacy; Like being with my therapist the entire time rather than being sent to assistants for part of treatment.
I appreciated the willingness to put me on the list if someone cancelled and I could move my appointment up.