Front Office and Administrative Staff

Front Office at Focus PT

When you call or arrive at Focus Physical Therapy, you’ll be treated warmly and courteously by our top-notch customer service team. We’re here to assist you with everything from scheduling to insurance questions, helping to ensure your time with us is productive and enjoyable. Please contact us at any time.

Carolyn Roemheld

Patient Services Representative, Billing Specialist

Carolyn has been with Focus since May of 2008. Carolyn provides outstanding customer service to our patients, supports billing and therapy staff at both locations and regularly contributes to Company marketing efforts via her unique and creative graphic design skills.

E-Mail: carolyn@focusptbend.com

Haden Voss

Patient Services Representative, Patient Accounts Specialist

Haden joined the team in October of 2009 as a Patient Services Representative, growing with the company to provide support to the billing team. Haden comes to us from Alexander City, Alabama where she was the Office Manager for a pulmonary and sleep specialist clinic.  Haden provides outstanding customer service to our patients and support to the entire staff.

E-Mail: haden@focusptbend.com

Kristin Viscaino

Patient Services Representative

Kristin brings much experience and knowledge from the rehab world: from the clinical side as a former PT aide, as a receptionist, as well as a billing and collections expert. Her knowledge and versatility are a great asset for us and we are so happy to have her!

E-Mail: kristin@focusptbend.com

Tanya Quartucy

Patient Services Representative

Tanya joins us in 2019 with a well-rounded background in administrative support and refined talents in office management. She brings her talents in leadership, teamwork, determination, and prioritization. She supports the entire eastside clinic staff.

E-Mail: tanya@focusptbend.com

Adelina Garcia

Patient Services Representative

Lina came to Focus in April of 2019 with a background as a Paralegal. Looking to expand her horizons into the medical world, Lina brings her vast knowledge of HIPAA Law, teamwork, and long-standing dedication to the Patient Services team. In her spare time she enjoys spending time outdoors with her son, playing the cello, and experiencing all that Central Oregon has to offer.

E-Mail: lina@focusptbend.com

Amy Royce

Amy Royce, Focus PT Co-owner, Billing Manager

Co-Owner, Bookkeeper

Amy oversees the business behind the scenes for Focus PT with husband Burke. As a fine artist with a knack for business, she manages the bookkeeping and billing, while providing support to the administrative team as needed. Her unique encaustic paintings are displayed at www.amyroyce.com, both clinic locations as well as monthly local and regional exhibits. She is represented by Ozone Fine Art in Newport, OR.

E-Mail: amy@focusptbend.com

Haden is great...

Haden is great and always schedules me before I leave - plus she knows what times are convenient for me without me having to tell her!

Ease of scheduling

My physician called and they were able to get me in within 40 minutes of the call. Great!