When you call or arrive at Focus Physical Therapy, you’ll be treated warmly and courteously by our top-notch customer service team. We’re here to assist you with everything from scheduling to insurance questions, helping to ensure your time with us is productive and enjoyable. Please contact us at any time.
Carolyn Roemheld
Patient Services Representative, Billing Specialist
Carolyn has been with Focus since May of 2008. Carolyn provides outstanding customer service to our patients, supports billing and therapy staff at both locations and regularly contributes to Company marketing efforts via her unique and creative graphic design skills.
E-Mail: carolyn@focusptbend.com
Haden Voss
Patient Services Representative, Patient Accounts Specialist
Haden joined the team in October of 2009 as a Patient Services Representative, growing with the company to provide support to the billing team. Haden comes to us from Alexander City, Alabama where she was the Office Manager for a pulmonary and sleep specialist clinic. Haden provides outstanding customer service to our patients and support to the entire staff.
E-Mail: haden@focusptbend.com
Tara Vance
Patient Services Representative
Tara joined us at our Old Mill location in July 2015. Her previous clinical experience and passion for people and health fuels her excellent customer service for our patients and support to the entire staff.
E-Mail: tara@focusptbend.com
Jackie Landrum
Patient Services Representative
Jackie comes to us after 5 years of Acupuncture study. She completed her Masters in Oriental Medicine (Acupuncture + Chinese Herbology) in 2018, and plans to work at Focus PT while establishing her private practice as an acupuncturist. She has experience in both clinical and office settings for the best patient-centered experience.
E-Mail: jackie@focusptbend.com
Kristin Viscaino
Patient Services Representative
Kristin brings much experience and knowledge from the rehab world: from the clinical side as a former PT aide, as a receptionist, as well as a billing and collections expert. Her knowledge and versatility are a great asset for us and we are so happy to have her!
E-Mail: kristin@focusptbend.com
Amy Royce
Co-Owner, Bookkeeper
Amy oversees the business behind the scenes for Focus PT with husband Burke. As a fine artist with a knack for numbers, she manages the bookkeeping and billing, while providing support to the administrative team as needed. Her unique encaustic paintings are displayed at www.amyroyce.com, both clinic locations as well as monthly local and regional exhibits. She is represented by Ozone Fine Art in Newport, OR.
E-Mail: amy@focusptbend.com
Haden is great...
Haden is great and always schedules me before I leave - plus she knows what times are convenient for me without me having to tell her!
Ease of scheduling
My physician called and they were able to get me in within 40 minutes of the call. Great!