When you call or arrive at Focus Physical Therapy, you’ll be treated warmly and courteously by our top-notch customer service team. We’re here to assist you with everything from scheduling to insurance questions, helping to ensure your time with us is productive and enjoyable. Please contact us at any time.
Patient Services Representative, Billing Specialist
Carolyn has been with Focus since May of 2008. Carolyn provides outstanding customer service to our patients, supports billing and therapy staff at both locations and regularly contributes to Company marketing efforts via her unique and creative graphic design skills.
Patient Services Representative, Patient Accounts Specialist
Haden joined the team in October of 2009 as a Patient Services Representative, growing with the company to provide support to the billing team. Haden comes to us from Alexander City, Alabama where she was the Office Manager for a pulmonary and sleep specialist clinic. Haden provides outstanding customer service to our patients and support to the entire staff.
Patient Services Representative
Tara joined us at our Old Mill location in July 2015. Her previous clinical experience and passion for people and health fuels her excellent customer service for our patients and support to the entire staff.
Amy oversees the business behind the scenes for Focus PT with husband Burke. As a fine artist with a knack for numbers, she manages the bookkeeping and billing, while providing support to the administrative team as needed. Her unique encaustic paintings are displayed at www.amyroyce.com, both clinic locations as well as monthly local and regional exhibits. She is represented by Ozone Fine Art in Newport, OR.
Haden and Carolyn are the best in scheduling around our needs, and timely reminders.
Excellent, restorative experience!
I started seeing Shana at Focus to work on some hip and abdominal issues resulting from two back to back pregnancies. I have greatly enjoyed working with Shana and have been thrilled to see how quickly some of my more painful issues have started to be resolved. I'm now able to increase my activity level with much decreased or no pain and am so grateful! I am so impressed by Shana's, Burke's and the other PTs levels of expertise and compassion.
In addition to the excellent care I've received, I just want to acknowledge the notable level of professionalism I experience when walking into the office for my appointments. Scheduling, insurance questions and payments are always handled with the utmost care and charm!