When you call or arrive at Focus Physical Therapy, you’ll be treated warmly and courteously by our top-notch customer service team. We’re here to assist you with everything from scheduling to insurance questions, helping to ensure your time with us is productive and enjoyable. Please contact us at any time.
Office Administrator, Billing Specialist
Carolyn has been with Focus since May of 2008. Carolyn provides outstanding customer service to our patients, supports billing and therapy staff at both locations and regularly contributes to Company marketing efforts via her unique and creative graphic design skills.
Office Administrator, Patient Accounts Specialist
Haden joined the team in October of 2009 as the Office Administrator. Haden comes to us from Alexander City, Alabama where she was the Office Manager for a pulmonary and sleep specialist clinic. As the Office Administrator, Haden provides outstanding customer service to our patients and support to the entire staff.
Tara joined us at our Old Mill location in July 2015. Her previous clinical experience and passion for people and health fuels her excellent customer service for our patients and support to the entire staff.
Alyssa was welcomed to the Focus team in July of 2016. She started as a temporary employee, and couldn’t stay away. An Oregon Native, Alyssa returned from her acting and bakery management adventures in New York City to be closer to her family. Often spotted at both Focus locations, Alyssa can also be found at Central Oregon Community College, where she is working toward her Bachelor’s Degree in Kinesiology.
Amy oversees the business behind the scenes for Focus PT with husband Burke. As a fine artist with a knack for numbers, she manages the bookkeeping and billing, while providing support to the administrative team as needed. Her unique encaustic paintings are displayed at www.amyroyce.com, both clinic locations as well as monthly local and regional exhibits. She is represented by Ozone Fine Art in Newport, OR.
Excellent, restorative experience!
I started seeing Shana at Focus to work on some hip and abdominal issues resulting from two back to back pregnancies. I have greatly enjoyed working with Shana and have been thrilled to see how quickly some of my more painful issues have started to be resolved. I'm now able to increase my activity level with much decreased or no pain and am so grateful! I am so impressed by Shana's, Burke's and the other PTs levels of expertise and compassion.
In addition to the excellent care I've received, I just want to acknowledge the notable level of professionalism I experience when walking into the office for my appointments. Scheduling, insurance questions and payments are always handled with the utmost care and charm!
Clients are saying
Your staff is great - no improvements needed!